Customer Service Management

“The purpose of business is to create and keep a customer" - Peter Drucker

Contact Management

Managing of contacts is crucial for every business. To gain over competitive edge, each organization whether big or small, needs to know their contacts very aptly. The term CRM refers to Customer Relationship Management and to maintain good relationships with every customer is the key to increase business.

ActivCRM maintains minutest detail of each contact, with multi criteria search facilities that proves a handy tool in true sense.

  • Multi company details
  • Multi contact details
  • Family details

Marketing Module

As it is rightly said that "Business has two functions, Marketing and Innovation", Marketing stands first. Maximum marketing tools applied, maximum sales can be won.

ActivCRM manages different marketing patterns, effectively.

  • Task Management
  • Tour Management
  • Marketing Analysis

Sales Force Module

  • Events Scheduling
    • Scheduling of Phone Calls
    • Scheduling of letter or emails
    • Scheduling of Meetings
    • To do lists
  • Account Management
  • Forecasting
  • Quotes

Communication Module

Use pre-written templates to instantly create documents, write personalized letters and emails.

ActivCRM manages different marketing patterns, effectively.

  • Template Management
  • Email Management

Reports

Choose from pre-formatted reports or create your own to analyze your sales pipeline, sales by customers, sales total and many more customizable graphs with relevant data and information

  • Pre-built Dashboard
  • Customizable Dashboard
  • Contact Diary
  • Calendar
  • Tasks List
  • Reminders
  • And many more…..

Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. ActivCRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time

example graphicCRM… an enterprisewide business strategy designed to optimize profitability, revenue and customer satisfaction by organizing the enterprise around customer segments, fostering customer-satisfying behaviors and linking processes from customers through suppliers."